1. What materials are used in your apparel and gifts?

We pride ourselves on using only the finest, ethically sourced materials. Our apparel is crafted from high-quality fabrics such as 100% linen, silk, and full-grain leather. Our gifts and accessories also feature luxurious materials, including genuine leather, natural fibers, and hand-embroidered details.

2. Can I customize my order?
Yes, we offer customization options on many of our products, including personalized embroidery, monograms, and custom sizing. If you’re interested in a custom order, please contact us, and we’ll be happy to accommodate your request.

3. What is the production time for custom items?
Custom orders typically take between 2-6 weeks, depending on the complexity of the request. We’ll provide you with an estimated delivery time when you place your order. Rest assured, the time taken ensures the highest quality craftsmanship.

4. Do you offer gift wrapping?
Yes, we provide elegant gift wrapping for all orders. You can select this option at checkout, and your purchase will arrive beautifully packaged, ready to be gifted.

5. How do I care for my linen or leather items?
For linen garments, we recommend hand washing or machine washing on a gentle cycle with mild detergent. Hang to dry  is best to preserve the fabric’s integrity. For leather products, avoid excessive exposure to water, and clean with a soft, damp cloth. Condition the leather periodically with a leather balm to maintain its luster.

6. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times will vary depending on your location. All international orders are subject to customs fees and import duties, which are the responsibility of the buyer.

7. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns or exchanges within 14 days of delivery. Items must be unworn, unused, and in original packaging. Custom orders, however, are non-refundable. Please visit our Returns & Exchanges page for full details.

8. Can I track my order?
Yes, once your order has been shipped, we will send you a confirmation email with tracking information so you can follow its progress.

9. Do you offer bulk orders for corporate gifting or events?
Yes, we specialize in high-end corporate gifts and event orders. Please contact us directly for more information on bulk pricing and custom options for your event.

10. How can I contact customer service?
If you have any questions or need assistance with your order, feel free to reach out to our customer service team at info@dalkissalcedo.com. We’re here to help!

Feel free to reach out with any other questions—we’re always happy to assist!